Customer Experience with Apps Increased by 22% at DPD
DPD leveraged Dynatrace’s observability platform to improve application and system performance. This move was crucial in quickly identifying and resolving slow API and system response issues with a partner, demonstrating Dynatrace’s effectiveness in enhancing operational efficiency.
the new level of customer satisfaction with the applications
month to deploy Dynatrace
application UX improvement due to customers
DPD’s Integration of Dynatrace for System Performance Improvement
DPD addressed a slow API issue with one of its partners. By deploying the Dynatrace observability platform, initiated by DPD’s IT department, the incident’s root cause was rapidly discovered.
Today, the company, particularly the IT infrastructure and IT development departments, utilizes the Dynatrace observability platform more extensively. When searching for specific errors, they rely on more precise and better data obtained from Dynatrace’s root-cause analyses. They also appreciate the user-friendly dashboards that even colleagues from the business departments can easily navigate.
92% Increase in UX
The company has a clear understanding of its customer experience, as it has been monitoring it over the long term. Thanks to this metric included in the basic setup of the Dynatrace platform, the company’s leadership and IT department are aware that the customer experience with applications has increased by 22%, from 70 to 92 percentage points.
Vladimír Püschner: Why Did We Choose Dynatrace Solution
*English subtitles available in the video menu
Deployed within a month
The deployment of the Dynatrace platform into the comprehensive IT infrastructure of DPD didn’t take long. The actual implementation was carried out by Adastra and was completed within a month. Subsequently, DPD, in collaboration with our consultants, fine-tuned the reports and dashboards to best meet the needs of both the IT department and the business.
