Microsoft Dynamics 365 CRM Implementation

Embrace a portfolio of intelligent cloud-based business applications that deliver superior operational efficiency and breakthrough customer experiences.

Microsoft Dynamics 365 CRM is designed to address a wide variety of business needs across many industries including manufacturing, healthcare, retail, and financial services. There are applications that support marketing and sales, customer service, digital commerce, supply chain management, and finance.

Why Implement Microsoft Dynamics 365 CRM? 

Dynamics 365 CRM is a suite of modular business application that cover both CRM and ERP. Each application can be used alone or in conjunction with other applications to cover your business needs. Dynamics 365 CRM is also part of the Microsoft stack, which means it works together with services in the Microsoft 365 family, such as Teams or Excel.

Customer Service

Help support agents close cases faster with AI-driven productivity tools that help them leverage the right information at the right time.


Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.


Orchestrate personalized journeys across all touchpoints to strengthen customer relationships and earn loyalty.

Business Central

Ensure business continuity with a cloud solution that connects sales, service, finance, and operations teams to adapt faster and deliver results.

Project Operations 

Get the visibility, collaboration, and agility needed to drive success across your project-centric business. 


Enhance remote collaboration and empower employees with step-by-step holographic instructions to use where the work happens.

Approach to Microsoft Dynamics 365 CRM Implementation

Assess organization’s sales cycles to better qualify the business needs, plan budget and select viable modules.

Perform a comprehensive analysis, build the solution and functional architecture, assess current business processes, set implementation timelines, scope, and cast.

Create a detailed solution design according to the organizational setup and security policies while facilitating business process automation.

Customize, configure, and develop a comprehensive Microsoft Dynamics 365 CRM, including organizational change and transition management and education.

Deploy the Dynamics 365 CRM solution, go live and ensure the new Microsoft Dynamics 365 ecosystem is durable and highly available.

Deliver ongoing support, knowledge transfer and value-added business user enhancements.

40% Lower TCO with a Modern Data Analytics Platform in Azure Cloud - square.
Success Story

Modern Data Analytics Platform in Azure Cloud

Our client wanted to modernize their CRM and website, as well as to enable self-service BI and predictive analytics for business users across the organization by facilitating artificial intelligence capabilities.

Adastra built a Modern Analytics Platform in Azure Cloud that allows our client to have a single source of truth while enabling the end users to consume real-time analytics.


reduced Total Cost of Ownership (TCO)


faster solution development using Azure Synapse Analytic


cleaned data

Frequently Asked Questions

The following license options are available for Dynamics 365 Sales:

  • Sales Premium
  • Sales Enterprise
  • Sales Professional

For a detailed comparison of the capabilities available with each license, go to the Compare Dynamics 365 Sales plans section on the Pricing page.

Dataverse lets you securely store and manage data that’s used by the various apps in Dynamics 365.

Embrace cloud-based business applications with Dynamics 365 CRM