Telecommunications

Maintain a competitive edge by effectively leveraging your data, gaining insight into and delivering on customer desires.

Trusted by

Cetin Logo

We value the partnership with Adastra’s experts. Setup and integration of Microsoft Purview was designed around CETIN’s needs, and we greatly appreciate their flexibility in adapting to our needs while consistently delivering high-quality results.

Daniel Arnošt

Head of DW & BI

CETIN

Their system solution was able to meet our expectations and accurately analyse our needs. The team that was assigned to the project was highly professional in their approach and did their utmost best to achieve successful results. Thanks to the unified lead management system, we have a better digital overview of the traffic situation and can respond to the demands of our customers faster, as well as make their lives easier thanks to telco services.

Roman Soukup

Project Manager, Change management

O2 Czech Republic

Solving our customers' needs more efficiently is what matters most to us. Moving to the Microsoft Azure cloud has increased our data management capabilities and opened up new opportunities for better customer care. Microsoft Azure has proven to be the ideal solution for our big data requirements, providing scalability, cost efficiency, and robust security. With Adastra's expertise we have smoothly executed this project.

Slavomír Pšenák

Head of Technology

O2 Slovakia

Even though the project had seemed to be quite straightforward at the very beginning, a number of challenges, especially related to the Business Objects reporting infrastructure and data quality, appeared. I appreciate the proactive approach and communication with business users that was undertaken to resolve these issues. The new reports were put into production and this enabled us to switch off the Original Data Warehouse.

Zdeněk Martinec

Head of Management Information and Business Intelligence, Finance

Vodafone Czech Republic

Customer experience in both physical and digital environments is one of the key priorities of Slovak Telekom. Introduction of T-pad in our retail stores is a great example how we can link these environments and show benefits and possibilities of digital to our customers. First features implemented in 2020 also create a good basis for our way to zero-paper retail.

Ľudmila Jakubíková

Head of Retail and D2D

Slovak Telekom

The Adastra team rapidly turns around requirements. They are incredibly open and join conversations effortlessly. Their knowledge and experience with mobile apps are impressive, and they are a pleasure to work with.

Colm Bell

Delivery Manager

Tesco Mobile Ireland

Stay Competitive in the Digital Era

In today’s dynamic digital landscape, telecommunications stands as a pivotal force driving progress. Staying ahead demands a deep understanding of customer preferences and leveraging data to deliver tailored solutions for your customers’ needs. The key challenge lies in transitioning from slow, manual processes to dynamic, data-driven operations.

By harnessing the power of AI and advanced analytics, organizations can streamline operations, leading to a 90% reduction in problem-solving time and a 30% reduction in fraudulent activities, yielding significant ROI.

Adastra Named Top IT Services Company for the Telecommunications Industry for 2025 by Clutch!

Adastra has been awarded as a Top IT Services Company for the Telecommunications Industry for 2025 by Clutch. This recognition highlights our dedication to delivering innovative IT solutions that drive success for our telecommunications clients.

Embrace Innovation in Your Telco Organization

Elevate your strategic approach by embracing solutions that enhance customer experiences through intelligent data analysis. Optimize internal operations through cutting-edge technology and gain a competitive advantage by delivering tailored services that meet customer needs accurately. Embrace the evolution of telecommunications to thrive in the digital age.

Discover some of the benefits of telecommunications technologies for your organization:

90%

faster problem identification and solution implementation

1

year return on investment

30%

less fraud with AI-powered fraud detection

Optimize Your Telecommunication Operations

Unlock the power of intelligent analytics to guide data-driven decision-making and deliver high-quality, personalized customer experiences.

Customer lnsights

Leverage customer insights through proactive reporting, providing a comprehensive understanding of individual customer preferences and behaviors.

Reduce Churn

Tailor products and services to align with each customer’s unique preferences to foster satisfaction, build client loyalty, and reduce customer turnover.

Optimize Offers

Utilize real-time data modelling to adjust your pricing strategies and service offerings, maximizing your revenue potential.

Simplify Onboarding

Streamline both your customer and employee onboarding processes with a secure, user-friendly digital interface to enhance efficiency and security.

Personalized Services

Leverage deep customer insights to refine and enhance your products and services, ensuring alignment with sales targets and customer expectations.

Faster Resolutions

Address connectivity issues and resolve customer inquiries promptly with real-time data across multiple support channels.
Churn model illustration.
What We Do

Turn Data into a Competitive Advantage

As the telecommunications landscape embraces the integration of IoT and AI, a myriad of opportunities emerges. Allow us to help you capitalize on these advancements. Data serves as the cornerstone and enables you to stay one step ahead of the competition.

Through robust data, you gain deeper insights into your customers’ needs, facilitating the delivery of tailored solutions. Artificial intelligence uncovers hidden opportunities, streamlining processes and enhancing speed and efficiency. This optimal blend positions you for growth and cultivates satisfied customers.

Churn model illustration.

Optimization

Adastra OptiSuite, the expansive optimization platform tailored for a wide range of operations within a dynamically evolving environment, enhances the efficiency of human, physical and virtual resource utilization.

Anomaly Detection

Our Anomaly Detection Framework employs artificial intelligence to detect anomalies, suspicious activities, events and unwanted behavior in large and complex datasets in real time.

Fraud Detection Using Machine Learning

The Machine Learning (ML) Fraud Detection System offers dynamic detection of fraudulent activities, augmenting existing defense mechanisms and enabling the identification of emerging fraud patterns.

Automatic Processing of Customer Inquiries

An intelligent platform for text comprehension, data extraction and customer response processing, facilitating automatic processing of customer queries.
Churn model illustration.
What We Do

Reduce Customer Churn with a Churn Model

Leverage our extensive expertise in churn models across various sectors, from retail to banking to telecommunications, including models tailored for predicting churn in fixed internet connections for telecommunications operators.

Efficient management of customer churn holds the potential to significantly increase your business’s profitability. The key to success is a comprehensive understanding of customer value, preferences and motivations, coupled with the efficient allocation of resources towards customer retention.

Employ the churn model, a pioneer in identifying pivotal attributes essential for constructing a robust data model (datamart). The selection and implementation of attributes depend on the current state of your data within the data warehouse (DWH).

Churn model illustration.

Increase Overall Business Profitability Through Adept Management of Customer Relationships

The implementation and final state of the attributes are dependent on the exact state of the current data in the DWHD. Factors influencing the eventual composition are:

Data Availability

Ensuring the existence of data in the data warehouse, in adequate volumes, covering a substantial customer base.

Data Quality

Assessing the completeness of data, identifying any gaps or inconsistencies across periods, and addressing issues such as missing values or incorrect formats.

Data Reliability

Evaluating the timeliness of data updates in the DWH to ensure relevance and accuracy.

Historical Data

Securing a sufficient historical dataset at the necessary temporal granularity, including the historicization of data changes over time.

Consolidation Capability

Establishing the ability to link individual data elements or tables through unique keys, facilitating comprehensive data integration and analysis.

Elevate Your Telecommunications Services

Align yourself with leading telecom providers who have revolutionized their customer experiences, enhanced service quality, and achieved substantial growth.

Optimize Your Offers with Predictive Models

Deliver precisely what your customers desire. Employ predictive models, such as propensity to buy (PtB), to determine the likelihood of a customer selecting or engaging with a specific product.

Create Tailored Offers

Develop personalized offers that deeply resonate with your customers’ unique needs and preferences.

Increase Customer Satisfaction

By offering customers exactly what they want, you foster greater satisfaction and loyalty among your clientele.

Maximize Conversions

PtB models increase the effectiveness of your offers, resulting in higher conversation rates and increased profitability from your marketing activities.

Streamlined Digital Onboarding and Identity Verification

Achieve 90% Data Accuracy Across Various Image Formats

Sign contracts with customers swiftly and seamlessly online

Our digital onboarding process ensures rapidity, providing customers with instant responses and decisions. At the same time, you gain additional data and a high-converting communication channel for your marketing efforts.

Effortlessly archive client information

Bid farewell to manual data entry from ID cards or other documents. Our AI-powered identity verification solution allows you to effortlessly scan ID cards or take photos on your mobile devices, transmitting document data directly to your corporate infrastructure with a single click.

  • Verify data integrity to prevent fraud.
  • Process customer documentation quickly and efficiently.
  • Minimize costs and response times.
AI planning and optimization

Build a Versatile Data Platform and Process Diverse Data Sources in Real-Time

  • Build a data platform tailored to your specifications, be it cloud-based, hybrid or on-premises.
  • Collect and evaluate operational data to enhance decision-making processes.
  • Leverage acquired insights across various workflows to refine your services.
  • Identify network users engaging in unauthorized activities in violation of contractual terms.

Actionable Insights

Gain valuable insights, recognize trends, and improve decision-making processes for both internal operations and customer interactions.

Data Processing

Seamlessly process data in batches and in real time with our adaptable data platform.

End-to-End Analysis

Effortlessly process, analyze and manage vast amounts of data with our robust data platform.

Flexible Solutions

Our offerings encompass cloud-native, on-premises, and hybrid platforms tailored to your enterprise’s evolving needs.

Complex Application Development

From front-end and back-end solutions, we specialize in crafting intricate applications to suit your requirements.

Automated Deployment: Enhance Developer Productivity

  • Automate up to 70% of the steps involved.
  • Accelerate the deployment timeline from days to mere hours or minutes.
  • Reduce required manpower by up to 90%.
  • Effortlessly compare different versions of code.
  • Monitor and automatically document processes for seamless tracking.

Create Pipelines, Train Colleagues and Enhance Expertise

Simplify the deployment of changes to target environments for developers.

Develop a Build Pipeline

Streamline the creation of deployment packages for optimal efficiency.

Establish a Release Pipeline

Ensure swift and reliable deployment of created packages.

Train Your Team

Foster knowledge sharing to boost the efficiency of the entire team.

Expand Your Expertise

Continuously evolve and remain at the forefront of technology trends and advancements.

Access Flexibility and Scalability

Easily establish new build and release pipelines tailored to your project requirements.

Leverage a Comprehensive Dashboard

Monitor your code development and versioning progress from a centralized location.
Contactless digital reception development for Vodafone - square image.
Success Story

Vodafone Enhanced Customer Service with a Contactless Digital Reception

Vodafone wanted to digitalize the sign-in process in order to free up the receptionist’s time and make the guests’ sign-in experience efficient and comfortable.

Adastra developed a contactless digital reception application to replace the paper-based sign-in process with a flawless digital experience.

3x

faster customer service

0

paper-based check-in process

No

need of handwritten logs

SUCCESS STORY

Building a Big Data Platform with a Capacity of 3PB in 3 Months

We built a big data platform for storing operational network data for an important Czech internet provider. The goal was to deliver a solution that is not tied to a specific hardware manufacturer or server type and at the same time was an excellent basis for subsequent activities and development. That is a complete reporting layer can be effectively built over the stored data and information can be made available and visualized to end users.

3

months of time to build and operate the big data solution

300

computing threads

3PB

of initial platform capacity

Success Stories

Reduce Churn and Cost with Better Telco Data

Talk to our telecommunications team about customer insights, network analytics and automation that improve margins.

Telecommunications FAQ

How can data analytics reduce customer churn in telecommunications?

A churn model analyzes usage, billing, service and interaction data to predict which customers are likely to leave and why. Adastra builds these models and connects them to your CRM, so retention teams can act early with the right offer. Predictive offer optimization then helps you keep customers profitably instead of discounting broadly.

AI automates the processing of customer inquiries, detects anomalies in networks and transactions and identifies fraud with machine learning. In Adastra projects, AI has reduced problem-solving time by 90% and cut fraudulent activities by 30%, with a return on investment within a year. Teams resolve issues faster and focus on complex cases.

Digital onboarding lets customers sign contracts in minutes on any device and get instant responses, without visiting a store or handling paper. AI-powered identity verification checks documents and data automatically, which improves accuracy and reduces fraud and errors. Adastra builds these flows end to end and integrates them with your core systems.

Machine learning models learn normal patterns in calls, data usage, payments and account activity, then flag unusual behavior in real time. Adastra builds and tunes these fraud detection models, connects them to your operations and keeps false positives low, so fraud teams focus on genuine threats and losses drop measurably.

Telecom data platforms must handle huge volumes from networks, billing, CRM and digital channels. Key requirements are data availability, quality, reliability, historical depth and the ability to consolidate diverse sources. Adastra builds versatile big data platforms that meet these needs, and in one project delivered the solution in 3 months.

Use predictive models that combine usage, plan, device and interaction data to recommend the most relevant offer for each customer. Adastra builds these models and integrates them into your sales and service channels, so customers see offers that fit their needs, take-up rates rise and you reduce costly blanket discounts.

Clutch named Adastra a Top IT Services Company for the Telecommunications Industry for 2025. We combine telecom experience with data, AI and cloud services, from churn and fraud models to digital onboarding and big data platforms. Our solutions deliver measurable results, such as 3x faster customer service and 90% shorter problem-solving times.