ams OSRAM: GenAI Chatbot Finds Relevant Documents Within Seconds

Overcoming Document Access Delays in Production Plants

Ams OSRAM, a global leader in lighting solutions, faced a significant challenge in its production plants, which focus on creating raw materials like wires and ceramic plates essential for manufacturing lamps and light bulbs. The major pain point was the time-consuming process of accessing specific procedural or machine-related documents. Employees, from R&D personnel to production line workers, often spent excessive time searching for precise documentation on equipment maintenance or operational procedures. This inefficiency not only hindered productivity but also affected the company’s ability to address production line issues, directly impacting business success.

We engaged Adastra to address a major challenge in our production plants: employees, from R&D staff to line workers, spent too much time manually searching for documentation related to machinery and processes. Adastra built a GenAI-powered chatbot tailored for our production environment.

– Bernd Eberhard, Director R&D, ams OSRAM

A GenAI-Powered Chatbot for Efficient Document Retrieval

Adastra developed a GenAI-powered chatbot solution for ams OSRAM, tailored to streamline access to the entire documentation within the production environment. The solution is designed to understand queries about specific processes or machinery and not only provide answers but also direct users to relevant documents, allowing users to find what they need within seconds – without the hassle of a manual search.

Built on a robust AWS infrastructure, leveraging Amazon Bedrock and a CI/CD pipeline, the solution offers seamless scalability to accommodate new documents and users while ensuring smooth deployment. By ingesting and processing all relevant documents, the chatbot uses vectorization and Retrieval-Augmented Generation (RAG) techniques to match queries with the most relevant documents, significantly reducing the time employees spend searching for information and optimizing operational efficiency.

Adoption rates have been strong, and employee satisfaction and engagement with the solution are high, demonstrating its practical impact. Overall, the project delivered measurable improvements in time savings, efficiency, and decision-making capabilities, while setting a foundation for scalable innovation across our operations.

– Bernd Eberhard, Director R&D, ams OSRAM

Additionally, the chatbot includes a feedback loop that helps the client track user adoption and satisfaction. This allows for continuous improvements based on user interactions, enhancing the tool’s effectiveness over time.

Boosting Productivity and Decision-Making with Advanced Information Access

Adastra’s GenAI solution has revolutionized information access across ams OSRAM’s production plant, delivering substantial benefits. It has dramatically reduced the time employees spend searching for specific documents, directly translating into increased productivity and cost savings. Furthermore, quick access to essential information has improved decision-making processes, enabling more agile responses to production challenges.

The feedback loop ensures the tool continuously improves based on real user interactions, driving high levels of employee satisfaction and engagement. This impact highlights ams OSRAM’s commitment to innovation and underscores the value of advanced technologies like GenAI in driving business success in today’s competitive landscape.

What impressed me most about Adastra was their ability to combine cutting-edge GenAI technology with a very practical, business-driven solution. The chatbot was not just a demonstration of advanced AI but a tool that immediately improved efficiency and productivity in our production plants.

– Bernd Eberhard, Director R&D, ams OSRAM

Key benefits of the solution are:

• Significant Time Savings
• Enhanced Efficiency
• Improved Decision Making
• Increased User Satisfaction and Engagement