Use Case

Automated Insurance Policy Coverage Expansions

The use of automated insurance policies has the potential to provide more customized coverage for policyholders, while also helping insurers to better manage risk and reduce costs.


levels of customer satisfaction


delays caused by human errors

Up to 35%

more claims processed daily

Business Case

An insurance company wants to address customer requests for policy claims, that has consistently proven to consume a lot of processing time. After a thorough analysis it was discovered that more than 30% of the applications lack the full set of required attached documents. These cases prevent the responsible employees from taking a definitive resolution of the application and require additional time for later reinspection of the claim.

RPA Enablement

  • Bot verifies the set of enclosed documents.
  • The bot sends notifications to the customers by SMS or email if more documents are needed.
  • Applications sent back to the client are regularly checked for an update.
  • Bot moves only fully equipped applications forward


  • Top levels of customer satisfaction
  • Less than 1% of incomplete applications reach claim processing employees
  • Zero delays caused by human errors
  • Up to 35% more claims processed daily

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