AskYourData

Reduce Cost-to-Serve and Grow Customer Value with Agentic AI

Deploy AI Agents that resolve issues faster, personalize every interaction, and unlock outcome‑based service models. Safely and at enterprise scale.

AskYourData

Cut Handle Time. Deflect Repetitive Inquiries. Improve Customer Satisfaction.

Adastra accelerates goal‑driven chatbots and agents that can reason, plan, and act via a proven path: a 1-2 weeks Proof of Concept to validate AHT, deflection, and CSAT gains; a 2-3 weeks Pilot to integrate with your systems and channels; and 4-8 weeks to Deploy, harden, and scale with security, monitoring, and governance, so you get faster service, higher self‑service, and a roadmap you can trust.

Trusted by

Achev Logo
Seznam.cz logo

By partnering with Adastra, who brought the skills and experience Vena needed, we realized our desired outcomes within our target timelines. Not only did Adastra bring qualified resources to bolster the quality of our product and educate our team, but their flexibility in adapting to Vena’s unique needs was also a differentiator.

Mike Pettersen

Vice President, Architecture, Vena Solutions

Achev Logo

The result looks great! The Adastra team did an excellent job. We thank them for all their hard work on this project.

Fernando Vitorino

VP, Information Technology Solutions and Servives, Achēv

The real success isn’t just in time savings – it’s that the solution has inspired new ideas for how AI can transform the way we work.

David Lamarre

IT Director, Tornatech

Why This Matters?

  • Intelligent agents accelerate support: shorter handling times, higher first contact resolution, and scalable self‑service that customers trust.
  • Intelligent agents enhance customer relationship management: unify data, recommend the next best action, and surface product propensity to frontline teams.
  • Natural language becomes the universal interface: customer and agent intents are understood, routed, and completed across systems.
  • Security and compliance come first: least‑privilege access, policy gating, observable actions, and complete audit trails.

What You Can Achieve

  • Lower cost to serve through automated triage, guided agent assistance, and autonomous task execution where appropriate.
  • Higher customer satisfaction and net promoter score through faster resolution and consistent personalization across chat, email, voice, and portals.
  • Increased revenue from cross‑sell and up‑sell, churn‑risk alerts, and targeted outreach powered by product propensity and next best action.
  • Faster change cycles: design, pilot, and scale new service workflows in weeks, not months.

Customer-Facing Use Cases

Omnichannel Support Assistant

Classify and route tickets, generate responses, summarize cases, and launch actions such as refunds, replacements, and appointments under policy controls.  

Agent Assistance for Contact Centers

Real‑time guidance, knowledge retrieval, compliance checks, and wrap‑up summaries to reduce average handling time.

Customer Relationship Intelligence

Next best action, product propensity scoring, account signals, and renewal or churn prevention. 

Voice of the Customer

Analyze surveys, live chats, and calls; identify emerging issues; recommend fixes and content updates.  

Field Service and Warranty

Schedule dispatch, verify entitlements, create work orders, and inform customers automatically.

Get Agentic Chatbots Right from Day One

Stand up a focused chatbot for your top contact drivers, connected to your core systems, with clear satisfaction and self‑service goals.

Why Adastra? Get It Right from the Start

Recognized by leading cloud providers for AI and data excellence. Multi‑cloud delivery (AWS, Azure, GCP) with cloud‑agnostic, portable architectures.

AWS Data and Analytics services -recognition badge by AWS.
25+

years delivering enterprise customer‑service solutions across data, analytics, and AI

2200+

professionals in 40+ countries and 20+ languages; proven track record operating production‑grade chatbots with governance and quality

Our Framework

1. Proof of Concept
  • Select a high‑value use case and define success metrics. 
  • Build a focused agent or workflow to prove value fast. 
  • Stand up the core components: prompts, tools/connectors, policies, secure access. Outcome: a working PoC with quantified impact and a clear plan to scale. 
  1-2 weeks

2. Pilot
  • Expand into end‑to‑end or multi‑agent workflows tied to real processes.
  • Integrate with live systems (ERP/CRM/data) and automate handoffs.
  • Introduce user copilots, training, and change management; track KPIs in production‑like conditions. Outcome: an integrated pilot with measurable productivity gains and a rollout plan.
2-3 weeks

3. Deploy and Scale
  • Operationalize with monitoring, evaluation, and observability; set SLOs and playbooks.
  • Harden security, governance, and compliance; add robust guardrails and auditability.
  • Optimize for performance and cost; deploy on your cloud of choice (AWS, Azure, or Google Cloud). Outcome: a scalable, reliable, and secure production solution with a continuous improvement loop.
4-8 weeks

What You Receive from Adastra 

Rapid discovery and prioritization of service and CRM workflows suitable for agent automation.
An integrated agent layer connected to your CRM, ticketing, contact center, and knowledge systems, pilot first, then scaled to production.
Clear governance, monitoring, and KPIs so automation is safe, controlled, and aligned to business outcomes.

Ready to Get Chatbots and Agents Right from the Start?

We’ll pinpoint your highest‑value use cases, define KPIs, review data/integration readiness, and map a 4-8 week PoC that proves value fast, plus a clear path into a 2-6 month pilot and productionization.

Success Stories

FAQ

What ROI should we expect, and how will you prove it?

We baseline deflection, AHT, CSAT, and cost‑per‑contact during the Workshop and Assessment; targets are set per intent/channel and tracked in dashboards with before/after comparisons and finance‑approved savings models.

APIs/events connect CRM/ticketing (Salesforce, Dynamics), order/fulfillment, knowledge bases (SharePoint, Confluence), and telephony/CCaaS. Identity uses your SSO with RBAC; all actions are audited.

Retrieval from curated sources of truth with freshness controls and permissions‑aware access. Automated evaluations score correctness and task completion; clear escalation to agents when needed. Guardrails protect against prompt injection/jailbreaks.

Data stays in your environment/private endpoints with encryption, PII redaction, access controls, and audit logging. We align to your compliance needs (GDPR/CCPA, HIPAA/PCI) and data residency policies.

We select the best fit across leading providers based on accuracy, latency, cost, and privacy. The architecture is provider‑agnostic, allowing model routing or replacement without re‑building core integrations.

We design for target latency per channel, manage concurrency spikes, and set HA/DR patterns and SLAs. Load and synthetic tests validate performance before expansion.

An operating model with clear roles (Intent Owners, Content Editors, Bot Ops), approval gates, and release cadence. Version control, change management, and runbooks keep the bot stable; dashboards provide visibility into adoption, quality, and cost.

Let’s Talk Agentic AI!

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