Digital and Design

AI-Driven CX

Customer Experience (CX) is amid a revolution as B2C organizations recognize that in order to retain their immense client base, they must speak to each individual consumer. By modernizing the direct customer-seller relationships, organizations can create a more intimate and personal CX, notably improved, thanks to Artificial Intelligence and Data.

With our 20 years of expertise in data analytics, enriched with our cutting-edge UX/UI and mobile development capabilities, Adastra provides digital solutions that will help you actualize a personalized and highly efficient CX. Leveraging your repository of aggregated customer data, working together, our data scientists and UX/UI designers deploy solutions that cater your organizations messaging to each of your customers as well as providing specific information needed to take the next step in each of their unique buying journeys.

Our Solutions

Personalized Videos

Significantly increasing your email marketing initiative’s CTR, we will implement an AI-driven personalized video campaign. Utilizing your customer information, you will be able to target each customer with an email-integrated video that not only addresses each customer by their name but showcases personalized offers that cater to their unique purchasing habits. With captivating graphic elements and personalized content, your customers won’t be able to resist your next email marketing campaign.

Chatbots

Reducing the need for human involvement, while increasing customer satisfaction is top of mind for industry leaders. Our AI-powered chatbots, go beyond responding to simple commands, providing each user with the information they need, without ever realizing they are speaking to a machine. Adastra’s chat bot solutions are effectively executed through machine learning (ML), natural-language processing (NLP), and sentiment analysis, ensuring an optimal CX, while constantly improving itself with each interaction. Our chat bot solutions are tailored to your unique use case, allowing for integration across mobile and web, powering your brand identity and sales objectives.

Contact us to learn more about data-driven customer experience tools to significantly enhance your customer relationships, driving sales and customer satisfaction.

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