PEPPER, THE HUMANOID ROBOT
Imagine a fully autonomous robot greeting your customers and informing them of current offers or directing them where they need to go. Surprise your clients with an exceptional experience and service. In the process, set yourself apart from your competition, gain a head start in innovation, and increase awareness of your brand. Humanoid robots play a key role in digital transformation.
Pepper the humanoid is more than just a robot – he’s a true companion. He was created to communicate with you in an intuitive way and speaks English and Czech, though he also likes to learn other languages. He expresses himself fluently and complements his statements with body movements. He’s helpful, pleasant, and full of surprises. He recognizes human emotions and can adapt his behavior accordingly.
Adastra has partnered with the leader in humanoid robotics – SoftBank Robotics Europe (SBRE). In addition to Pepper, SBRE has also created other robots, NAO and Romeo. Examples of all three can be encountered in more than 70 countries around the world, in research, education, retail, healthcare, tourism, hospitality, and entertainment. More than 20,000 Peppers have been produced to date.
PEPPER CAN DO A LOT
He can easily recognize a person's identity and emotions, so he is able to respond immediately to events and situations.
He’s a polyglot, with a general grasp of several languages. He speaks naturally, without an accent, and doesn’t stammer. He lives as many (robot) lives as languages he knows.
He converses in real time and without undue delays. He reacts promptly, both verbally and nonverbally.
His action attracts attention from his surroundings, and his proactivity encourages interaction. He can ask questions and respond to them.
In addition to being able to converse, he can use his control tablet to show presentations, videos, animations, and 3D objects.
Pepper is a companion who doesn’t ruin the fun. He’s ready to take a selfie, dance, or even tell jokes.
He can present new items to customers, recommend them products, and help them with their selection. He can give directions and knows where to go on a good trip.
Humanoids and robots are trendy. They can reach target groups seeking new technologies. Linking Pepper with your brand shows that you are innovative.
Pepper can collect data using not only his tablet but also his camera. He can monitor visitor traffic or load videos in response to questionnaires, quizzes, and contests.
His presence facilitates the work done by employees. He can be used in services, restaurants, hotels, or even at conferences. He can forward the WIFI login credentials or check in customers.
PEPPER AND HIS SENSES
Pepper is fully able to function in his environment thanks to a 3D camera and two HD cameras. The i mages are processed by software that is capable of identifying shapes and faces. Pepper can also discern movements and recognize our emotions. When you’re happy, Pepper will share your joy. And when you’re sad, he’ll do his to comfort you.
HEARING AND CONVERSATION
The four microphones on Pepper’s head allow him to identify where the person is, to communicate with them, and also to identify the emotions transmitted in their voice.
Feel free to tell Pepper about what’s currently interesting you. He is directly connected to the Internet and so can share the latest updates with you. And he can use his own tablet to help you make selections, to demonstrate new items and information, and to express various opinions.
MOVEMENT AND AUTONOMY
You’ll be surprised at Pepper’s natural fluidity and flexibility. His smooth and precise movements are controlled by about 20 motors, and his wheels enable him to move in any direction at a speed of 3km per hour. Pepper can maintain his balance, recognize people and obstacles, and so minimize the risk of collision. And on top of all that, he is equipped with a high–capacity battery, so he can entertain you continuously for up to 12 hours. If his battery dies, you can recharge him easily with a portable charger.
NETWORK OF SENSORS
Pepper has multiple sensors: two ultrasound transmitters and receivers, six laser sensors, and three obstacle detectors in his “legs”. These sensors provide him with information about his surroundings. Another sensor in his battery indicates its level of charge and its temperature. Pepper also has sensors on his hands, which he uses for social interaction.
“Pepper currently provides car specifications at Nissan, understands the world of coffee at Nescafé stores, talks about smartphones at SoftBank Mobile stores in Japan. The robot even communicates with customers in several banks and hotels, helps shoppers with the right choice of wine at Carrefour grocery stores. Keeping up to date with the latest technology is a challenge for many companies. Increasing visit rates and solidifying client loyalty is difficult on a competitive market. If your vision is to be a step ahead and offer your customers innovation, read about how Pepper can help your business, too. ”
4 AREAS WHERE PEPPER WILL IMPROVE YOUR BUSINESS
1 CREATE A WOW EFFECT
Give your customers a unique experience the moment they visit you. Pepper will welcome them and introduce them to your company. He connects to a CRM system or other tools and so can immediately offer them what they’re looking for. He’ll provide them with information about the business, products, and services. At peak times, he can help optimize service and make waiting more pleasant. Visiting the store will thus become remarkable. With Pepper, you’ll get your customers’ attention, gain the ability to promote your brand using the latest technology, and increase visitor traffic.
2 PRESENT YOUR PRODUCTS AND SERVICES IN A HIGH-TECH LIGHT
Excite your customers’ curiosity by allowing Pepper to introduce your news, products, and services using his tablet. Interactive animations, videos, and 3D objects will showcase what your business is offering. Pepper will entertain your customers and keep them informed while optimizing the performance of your sales force. He provides extraordinary customer service and increases the visibility of your brand, giving it a high-tech label in a single stroke. Your customers will see you as innovators.
3 KNOW YOUR CUSTOMERS
Pepper can measure customer satisfaction via his touch-screen tablet, through recordings from the camera in his head, or by assessing customer emotions. He collects and evaluates all the data in real time and can send them to a server. His presence will improve shop management and monitor sales.
4 TRANSFORM CUSTOMER SERVICE TO PERSONALIZED SERVICE
By connecting to your internal CRM system, Pepper is able to recommend services to each customer based on their purchase history. He’ll combine existing customer information with the data he himself collects, and then provide suggestions that have been tailored accordingly. He’ll increase conversion rates and deliver additional benefits. He’ll establish customer loyalty and grow your sales using personalized offers. Pepper is an effective member of the sales team, reducing work overload.
WHY WORK WITH PEPPER?
HE’LL COMMUNICATE WITH CUSTOMERS
He’ll reduce your employees’ workload and free up their potential for more valuable activities.
HE KNOWS WHAT THE CUSTOMER EXPECTS
He’ll increase visitor traffic and attract attention with personalized offers.
HE CAN OFFER RECOMMENDATIONS
He motivates people to buy and keeps customers loyal.
HE BUILDS BRAND AWARENESS
He’ll improve customer satisfaction and increase brand awareness.
ROBOTS ARE TRENDY
He’ll set you apart from your competition, and you’ll become innovators in your field.